Errors & Omissions

​About the Course

Throughout the year, KAIA offers a number of opportunities for agents and agency staff to complete Errors & Omissions (E&O) training. The course - E&O Risk Management: Meeting the Challenge of Change - can help members reduce their E&O exposure based on real-life examples from other agencies, including some of the most recent E&O cases that have occurred right here in Kansas. The course is taught by experienced instructors who have worked in the insurance and/or legal profession.

Course Topics

The course covers fundamentals in today's ever-changing agency operations, including:
  • Understanding duties owed to both carriers and customers
  • Reviewing the most frequent E&O claims using real-life examples
  • Agency defenses such as documentation, disclaimers and consistent procedures
  • Exploring exposures within the agency's daily operations
  • Issues with certificates of insurance
  • Considerations of social media
  • Limiting exposures to data breaches and more

10% Discount

This course qualifies agencies for the 10% loss control credit through Swiss Re Corporate Solutions.

Find a Class

We offer online E&O classes through our partnership with ABEN. Click here to find an online course.

Schedule an In-House Class

KAIA offers in-house E&O classes at your agency. With our in-house option, you have the convenience of no travel costs, no downtime and no overnight stays for your staff. Contact Brandi Nelson at 1-800-229-7048 or​,  to learn more about hosting an E&O class at your office.