Errors & Omissions

​About the Course

Throughout the year, KAIA offers a number of opportunities for agents and agency staff to complete Errors & Omissions (E&O) training. The course - E&O Risk Management: Meeting the Challenge of Change - can help members reduce their E&O exposure based on real-life examples from other agencies, including some of the most recent E&O cases that have occurred right here in Kansas. The course is taught by experienced instructors who have worked in the insurance and/or legal profession.

Course Topics

The course covers fundamentals in today's ever-changing agency operations, including:
  • Understanding duties owed to both carriers and customers
  • Reviewing the most frequent E&O claims using real-life examples
  • Agency defenses such as documentation, disclaimers and consistent procedures
  • Exploring exposures within the agency's daily operations
  • Issues with certificates of insurance
  • Considerations of social media
  • Limiting exposures to data breaches and more

10% Discount

This course qualifies agencies for the 10% loss control credit through Swiss Re Corporate Solutions.

Find a Class

We offer online E&O classes through our partnership with ABEN. Click here to find an online course.

Schedule an In-House Class

KAIA offers in-house E&O classes at your agency. With our in-house option, you have the convenience of no travel costs, no downtime and no overnight stays for your staff. Contact Professional Development Coordinator Barb Cobuluis at 
785.232.0561 ext. 304 or
email Barb​,  to learn more about hosting an E&O class at your office.