Phone Carriers’ New Requirements for Business Texting
Most major phone carriers will start requiring businesses to register their texting campaigns and follow various protocols with their texts, such as obtaining consent. Businesses may be subject to large fines and penalties for non-compliance.
The 10DLC requirements are different in certain respects for each carrier and are at varying stages of application and development. Most agents and brokers who use 10DLC texting will likely be able to work on compliance with any requirements in coordination with their third-party texting vendor.
What steps should agents take next?
- We recommend that agencies stay current with developments from their cellular carrier as well as those their customers may be using.
- We recommend that agents renew consent by obtaining a new opt-in form annually, such as when the agency meets with the client to review coverages prior to renewal. An opt-in template is available for all Big “I" member agencies.
For more information on these developments, visit the following links:
- Campaign Registry FAQ
- “Changes to Business Texting with the Introduction of 10DLC Policies" from HawkSoft
- “What is A2P 10DLC?" from Twilio