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Agency Risk Management

The very nature of an insurance agent or broker’s job involves managing the risks and exposures of their clients. Even with this knowledge and expertise, they often neglect their own risk management needs. Despite that insurance agents and brokers may be more at risk of Errors and Omissions (E&O) exposures than the clients they serve. KAIA and the Big "I" offer processes to uncover risk factors and allows you to customize risk management strategies you can implement and monitor at your agency.

E&O Guardian offers risk management information and tools designed to help the agency staff of Swiss Re Corporate Solutions policyholders avoid E&O claims and improve business practices. Agency E&O risk management starts with creating a culture where the staff understands that their actions really do make a difference, and can potentially prevent (or cause) the agency to be sued. We can help you develop this culture by providing access to tools, claims information, articles, and podcasts.

E&O Website Reviews

Learn the basic guidelines for website content to reduce an insurance agency’s errors and omissions claims exposure. You'll receive information on insurance an agent’s legal duty and standard of care. KAIA will help emphasize the importance of making sure website content is factual without over-promising or making unrealistic representations to customers. Examples of website language and representations insurance agencies should avoid are offered to help you.

Help protect yourself and your agency from E&O claims by understanding how and why agents are sued. Find out what you can do to minimize exposures as you implement loss-control protocols within your agency. We offer in-house seminars that explore E&O from different angles to help you meet customer expectations and prevent claims.

Agency E&O Audit

There are many benefits to having an approved agency E&O audit. Most importantly an agency E&O audit brings an independent eye to review your agency’s operations which can help reduce E&O exposures, improve customer service, increase sales opportunities, establish strong agency procedures, and create a culture of E&O risk management awareness. Plus, the audit can help you save on your annual E&O premium with a 10% audit discount good for five years.

Rough Notes Advantage Plus, formerly the Big "I" Virtual Risk Consultant (VRC) is a trusted insurance knowledge base platform available at a member-exclusive discounted price to Big I members. Quickly get the information you need to understand your customers' operations and exposures while identifying appropriate coverages. Gain access to the resources your agency needs, such as E&O checklists, sales and marketing tools, proposal language, plus training and development support.

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*Use the promo code "IIABA" (case-sensitive) to receive your discount. Having trouble or have questions? Email Nancy Lynch or call at 800-428-4384 Ext. 1096.

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