News & Updates

As the city renewal timeline approaches, we want to ensure  you’re aware of several tips & resources from EMC that may be helpful during this renewal season:   Fleet safety support For cities managing mixed fleets, strong practices can improve loss experience and create solid renewal talking points. I can help connect accounts with: Driver…

The 2026 KAIA Annual Convention took place February 2-4 in Wichita, KS, bringing together 642 insurance professionals from across the state for three days of education, advocacy, networking, and celebration. With 19 educational sessions and a trade show featuring 82 booths, this year’s event once again demonstrated the strength and momentum of the Kansas insurance…

The Kansas Legislature convenes on Monday, January 12th for its 90-day general legislative session. Like last session, legislative leaders plan to run on a 90-calendar day, not 90-legislative day, schedule with a plan to adjourn in early April. This will be the second year in the current legislative biennium, which means bills from the 2025…

Handling client claims is one of the most sensitive and important responsibilities in an insurance agency. A claim is often a stressful event for policyholders, and how your agency responds can impact both the client experience and your exposure to Errors & Omissions (E&O). Agents who can explain the process clearly, manage expectations, and avoid…

In an insurance agency, client files showcase relationships, compliance, and business practices. Your agency management system should allow you to “see” the story of every client interaction. A client’s file should include the “who, what, where, when, and why” of each action, providing proof of what was done and why. As you know, maintaining consistent…

Technology and artificial intelligence is transforming how insurance agencies operate-from quoting to client communication. Tools like ChatGPT, CRM automations, AI-powered assistants, policy checking and coverage comparisons, chatbot-based service portals and more are designed to save time and improve consistency. However, they can also introduce new and often overlooked E&O exposures. Automation Doesn’t Eliminate Liability Some…

Members should be aware of phishing emails targeting NIPR customers. These emails are about past due invoices and may appear to be sent from NIPR domains: @nipr.com, @naic.org, or @stripe. Please note these emails may not be from NIPR. If you receive a suspicious invoice email claiming to be from NIPR, do not open any…

The 2025 KAIA President’s Classic Golf Tournament and YAK Auction took place on May 12-13, 2025, bringing together independent agents, industry partners, and friends of the association for another outstanding event. This year, the dinner and auction were held at the Knights of Columbus in Seneca, KS, while the golf tournament took place at the…

In our work with agencies across Wisconsin and the United States, we see a variety of commercial insurance proposals. These documents carry much weight in showcasing your professional acumen, cross-selling products, and mitigating E&O risks. A professional commercial insurance quote proposal should be clear, detailed, and tailored to the needs of the business you’re serving.…